There is a saying that goes around a lot of customer-service oriented places that says “Give it enough time, and all that letting things slide off your back will result in a nice hard shell that no person will ever break”. I think mine is made of a mixture of diamonds and adamantium – it’s HARD.
I’ve gotten to the point in my life where people no longer shock me with their voice, their level of fury, or the laundry list of “people they know higher than me”. No folks, the only thing they shock me with now is their ever-mounting level of stupidity and entitlement. It’s almost laughingly absurd how worked-up people can get when something in life goes wrong…whether they got overcharged on their bill by a few bucks, they got the wrong colour sweater, there’s not enough guacamole on their burrito – the little things in life that just add up. Most things in life are easily correctable through normal means, but it seems that most of the people I hear about never think that’s good enough. They feel in this age of “instant gratification” that it must be done……..RIGHT NOW. No worries if the person they’re yelling at has a family on a holiday – they must get out and hook up that VCR for them NOW. No matter if someone has been working 16 hours straight and makes one little oops….they not only want it fixed NOW, but they want the person FIRED over it.
We’re all humans in this world, and like it or not, we all live together on this ball of mud and water that is hurtling through the void of space at unimaginable speeds. We’ve not figured out how to ship people off to the moon yet, despite having proven how to GET there over 30 years ago, and we’ve not developed brain-implant circuitry to make us all perfect. I won’t stand on a soapbox and say I’ve never done it myself, but I like to think I do it far less than some others. Granted, my view may be skewed by the fact that most of the jobs I’ve ever had only see those who have a problem, and that 90% of the people who shop there never have an issue, so perhaps I’m not hearing my true calling.
It’s gotten to the point where people who yell only make me want to reduce the volume on the speaker just a touch, so as not to blow my eardrums, and then do my job to make things better with what usually amounts to a minimum of effort, despite all attempts on their part to make it some sort of worldwide catastrophe that has caused them loss of money, life, and family. I’ve tried to get other types of jobs, but it seems I just keep getting drawn back into the whole service circle. Maybe I do it for the entertainment value, because some of what I hear is so downright funny when you really think about what the issue is.
One nice return on this investment is, whenever I go to a fast food place or anyplace else that I need a correction on, I’m very nice about the whole thing, and I understand mistakes do happen, but the funny thing is…..the SHOCK on their faces when I don’t bite their heads off about it! I mean….it’s like they’re EXPECTING someone so shout fire and brimstone at them for making one little mistake. It’s a MISTAKE – it HAPPENS. Now granted, if they make it 3 or more times in a row on the same visit, I might get a little impatient, but I think that’s really only happened once.
If you want to do something that bolsters your patience, try working in customer service…..once you get used to it, it gets SO much eaier….and then the entertainment begins!