I’ve spent many of my years in some sort of customer service role, whether it be in person, by email, by phone, or what have you, and one thing that remains true is this, and I heard it quoted by both Donald Trump *shiver* and Gordon Ramsay – and that is if you don’t have passion for what you do, you will never be any good at it.
I think that is something many people in the workforce are seriously lacking in – passion! It’s all about doing the best job you can each and every time. Why? Well, for one, it makes the company look good, it makes your clientele feel valued, and it looks great on a resume if you have been at a place a long time and come away with a nice glowing recommendation.
One thing I have noticed in recent years is a decline in the fast food industry, and it stems from one major point – customer service. If you cannot deliver a quality product with a smile, then why even bother? If you have had a bad day, and plan on taking it out on some poor soul who walks up to your counter, then buddy……you are in the wrong business, and your manager had best size up a replacement for you, or shift you to a different job – somewhere in the back where you’ll do no harm (at least that’s the hope). Yes, I’ve been in fast food before – probably far too many times for my taste, and I’ll tell you one thing that remains true – it’s hard if you can’t keep up! These places get busier than the ticket line at a rock concert – more so if you get a school bus pull up. You would not believe the amount of times I heard someone yell back “BUS!!”, and the cook line goes into full scramble mode, putting up every single thing on the menu in some mad hopes that they can keep up. Most of the time, it works, but there are times you get those people who have to have their order specially made six ways from Sunday, and it had better be as fast as everyone else, or poor Veruca is gonna blow her stack!
Ever since the 80’s, there has been this wonderful innovation that most places have nowadays – an order screen that shows precisely what the customer ordered (providing the cashier entered it right), so there should be really no margin for error, yet it happens – and it happens at an alarming rate more so than one might think! I sometimes wonder why this is. Perhaps it’s due to people just being careless? Maybe they just don’t care and are just looking forward to their day off? Who can say, but the fact of the matter is……it’s where you chose to be – where you chose to make your money and build some work history, so if you can’t take a little time and have pride and passion in what you do, then perhaps where you are is not the best place for you, and it’s time to move on.